Frequently Asked Questions
The questions players ask most often, answered plainly. If your question is about a specific account, in-app support can see your details and we cannot.
Is Winappio free?
Yes. Creating an account is free and there is no purchase requirement to take part. Winappio does not ask you to pay in order to earn.
How do I earn Coins?
By playing partner mobile games and reaching the milestones an activity states, and by taking part in optional surveys, partner offers, daily quests, the lucky wheel and streaks. See Ways to Earn for the full picture.
Do I earn a guaranteed amount?
No, and no honest rewards app can promise that. What you receive depends on which activities are available to you, whether the partner confirms completion, and whether you meet the redemption conditions.
What are Coins worth?
Coins are virtual points with no cash value until redeemed. They are not money or e-money and cannot be transferred between accounts. The conversion shown in your app is the authoritative one.
Why can't I cash out yet?
Each region has a minimum redemption threshold, shown in your account. You can see exactly how much more is needed, which is usually the fastest answer to this question.
Which countries are supported?
Availability differs by country, which is why it is not published as a fixed list here. Rewards and activities shown in your account reflect what is actually available to you where you are.
An offer didn't credit. What now?
Contact support with the offer name and the date you completed it. We can raise it with the partner network that validates the completion. The partner's verification is final on whether a completion occurred.
Why do I need to verify before a reward?
Rewards are funded by partners and paid to real people, so redemptions pass anti-fraud checks and sometimes identity verification. It applies to everyone above a certain level rather than to you personally.
Can I have more than one account?
No. One account per person. Duplicate accounts, VPNs used to change region, emulators and automation all breach the Player Agreement and can cost you your balance.
How do I delete my account?
There is a request in the app under Settings, Account, Delete account. There is also a page on this site explaining what is deleted and what must be retained for legal reasons.
How do I contact support?
In-app support is the fastest route because it can see your account. There is also a Discord community linked in the footer of this site.
Start earning with Winappio
Create a free account, install the app from Google Play, and see the games and rewards available in your region.